Glossary search


A correspondence exists when there is a possible correlation between the data entered into the search form and that sent by the financial institutions.

A correspondence does not necessarily mean the repayment of amounts.

Examples of a rejection:

  • A homonym: you have the same surname and first name as another person, after verification of other personal information like the date and place of birth, you are not the beneficiary of the account. It is important to get as much precise information as possible during your search (preferred name in addition to the surname, other first names on the registry)
  • In the personal area you have not properly identified yourself (example: notary, beneficiary or account holder, etc.). Don't forget to position yourself according to your situation during your request.