Glossary search

Bank account or savings product in the meaning of the Monetary and Financial Code for which no transaction initiated by the customer, his/her legal representative or duly authorised person to act on his/her behalf has occurred, and the customer has not made any contact, over a 12-month period. This 12-month period is extended to five years for fixed-term accounts. An account is only dormant if all of the other accounts held in the same institution are also dormant.